Office of Utility Regulation
3675 East Orange Dr.
Hernando, Fl. 34442
(Located in the Hernando Volunteer Fire Department)

• Complaint Form
• Primary Objectives
• Water & Wastewater Authority Board

Utilities under jurisdiction of this Office:

• Aqua Utilities Florida, Inc.
• Cinnamon Ridge Utilities Inc.
• Dunnellon Hills Water System
• Forest Hills Water System
• Indian Springs Utilities, Inc.
• Meadow Wood Water System
• Rolling Oaks Utilities, Inc.
• Springhorn Water System
• Sunshine Utilities of Central Florida, Inc.
• Tarawood Utilities, LLC
• WellAqua Company

Customers of these systems who have a problem should first call the emergency numbers listed on their billing statements. If the problem is not addressed promptly or if it is a recurring problem that does not appear to be adequately addressed, you should contact this Office.

The Office of Utility Regulation is responsible for the regulation of 18 systems belonging to 11 for-profit owners of water and wastewater treatment facilities in the County. It was established in 1999 to return jurisdiction from the State Public Service Commission to the County. This function is funded by assessment fees as a percent of the gross income of the regulated utilities. These funds can be used only for regulation of these utilities.

The Office of Utility Regulation consists of a five-member volunteer board. The Citrus County Water and Wastewater Authority (the "Authority") is empowered to take final action in almost all areas of regulation of these utilities. In addition, there is staff to manage the daily interface with both customers and utilities as well as undertaking such actions as rate investigations, compliance with legal filing requirements, and resolutions of conflicts.

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